Professional Development, Unique Value Proposal

From the management of human resources in the organization, we work on the development of our people by means of the Performance Management Program. Since 2022, we have added the Nine Box model to the process.

Nine Box is a tool that integrates performance and collaborators’ potential in a grid which defines nine different profiles and enables us to manage their development and growth. Performance allows us to measure objectives and results (what do they do?) and skills, values and behaviours (how do they do it?).

Potential is assessed based on three main points: Skill, Organisational Commitment and Aspiration to be promoted to more demanding positions.

As a result of 15 talent review sessions, we obtained our talent distribution matrix. 80% of the staff assessed show a sustained performance, which reflects our cultural model focused on operation (result-oriented).

Process

In the next step, the design and implementation of the Individual Development Plan will be carried out under the 70/20/10 methodology, where 70% of the learning takes place through actual experience at the workplace, 20% results from collaborative tasks by means of feedback and observation, working with tutors and learning from others; finally, the remaining 10% results from formal learning, both face-to-face and virtual.

This process enables us to have short and mid-term replacement possibilities. In 2024, we will implement the Professional Young People Program to develop interest profiles which require long-term support.

The leaders’ commitment, prominence and participation in this process was crucial for a successful implementation and development of this methodology.